Frequently Asked Questions

Everything you need to know about our sustainable fragrances and shopping experience.

Are your fragrances vegan and cruelty-free?

Yes, all Floral Street products are 100% vegan and PETA-certified cruelty-free. We never test on animals and ensure our entire supply chain adheres to these ethical standards.

How do you ensure your packaging is sustainable?

We use 'world-first' biodegradable pulp cartons made from upcycled coffee cups. Our glass bottles are fully recyclable, and we avoid all single-use plastics in our shipping materials.

What is your shipping policy?

We offer standard and express shipping options. Orders over $50 qualify for free standard shipping. Most orders are processed within 24-48 hours and delivered within 3-5 business days.

Can I return a fragrance if I don't like the scent?

We offer a 30-day return policy for unopened products. To help you find your perfect match risk-free, we recommend purchasing our Discovery Set first, which includes a voucher toward a full-sized bottle.

Where are Floral Street perfumes manufactured?

All of our fragrances are expertly crafted in the UK using responsibly sourced ingredients from around the globe, ensuring the highest quality and artisanal standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.